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Terms and Conditions

1. From 2 April 2025, Velocity members will earn Status Credits on eligible Virgin Australia flights based on fare type and the ‘All Inclusive Fare’. Eligible Virgin Australia flights are any Virgin Australia marketed and operated flight, or any Virgin Australia marketed and Link Airways operated flight. Velocity members will earn 1 Status Credit per $12 spent on Virgin Australia Choice, Flex and Business ‘All Inclusive Fares’. Velocity members will earn 1 Status Credit per $24 spent on Virgin Australia Lite ‘All Inclusive Fares’. The ‘All Inclusive Fare’ includes base fare, taxes (including GST), fees and carrier charges and excludes seat selection purchase and other extras, such as Economy X, Preferred Seating, Baggage Allowance or Carbon Offset. Status Credits will be rounded up to the nearest Status Credit. Status Credits cannot be earned on Velocity Reward Seat bookings. Velocity membership and Status Credit earn are subject to the Member Terms and Conditions, as amended from time to time. Your Status Credit balance may go up or down on a daily basis as credits are earned or expire. To view your up to date balance visit My Velocity.

2. From 1 October 2025, Eligible Sectors will no longer be required to upgrade or maintain your Status level.  To be eligible to upgrade into Silver, Gold, and Platinum Status, Velocity members must have the required number of Status Credits in their Status Credit balance earned during the previous 365 days, with at least 50% of the Status Credits in their balance earned on Virgin Australia marketed flights flown by the member. To be eligible to maintain Silver, Gold, and Platinum Status, Velocity members must have the required Status Credits in their Status Credit balance earned during their Benefit Period, with at least 50% of the Status Credits in their balance earned on Virgin Australia marketed flights flown by the member. Status Credits earned through Partner Airline marketed flights, Family Pooling, Flybuys,  eligible Velocity Points earning credit cards or with any other partners will not count towards the minimum balance requirement of Status Credits to be earned on Virgin Australia marketed flights flown by the member. Status Credits transferred to a beneficiary through Family Pooling are not earned by the contributor and do not form part of the contributor’s Status Credit balance. For more information on how many Status Credits are required, click here.  Your Status Credit balance may go up or down on a daily basis as credits are earned or expire. To view your up to date balance, visit My Velocity.

3. From 1 October 2025, Platinum Plus will be Velocity Frequent Flyer’s highest published Status level. To be eligible to upgrade into Platinum Plus Status, Velocity members must have a total of 2,000 Status Credits in their Status Credit balance earned during the previous 365 days, with at least 1,500 Status Credits in their balance earned on Virgin Australia marketed flights flown by the member. Status Credits earned through Partner Airline marketed flights, Family Pooling (as a beneficiary), Flybuys, eligible Velocity Points earning credit cards or with any other partners will not count towards the minimum balance requirement of Status Credits to be earned on Virgin Australia marketed flights. Status Credits transferred to a beneficiary through Family Pooling are not earned by the contributor and do not form part of the contributor’s Status Credit balance. Platinum Plus members will be entitled to Platinum membership benefits (excluding Companion Gold) in each Benefit Period and: Highest level of priority and service throughout the travel journey; ability to gift Companion Platinum membership; Utilisation of Complimentary Business Class Upgrades on Virgin Australia Flex and Choice fares; Access to Fly Later; Total Baggage allowance of 5x 32kg per Virgin Australia flight (excluding Lite fares); Access to an Australian based Priority phone service; and access to exclusive events and offers throughout the year, subject to availability. Velocity may change Platinum Plus membership benefits at its discretion. 

4. From 1 October 2025, Forever Gold will be introduced as Velocity Frequent Flyer’s new Status level to recognise long-term loyalty. To be eligible for Forever Gold Status, Velocity members must have a total of 12,000 Status Credits in their Status Credit balance calculated from 1 February 2013 onwards, with at least 9,000 Status Credits in their balance earned on Virgin Australia marketed flights flown by the member. Status Credits earned through Partner Airline marketed flights, Family Pooling (as a beneficiary), Flybuys, eligible Velocity Points earning credit cards or any other partners will not count towards the minimum balance requirement of Status Credits which must be earned on Virgin Australia marketed flights. Status Credits transferred to a beneficiary through Family Pooling are not earned by the contributor and do not form part of the contributor’s Status Credit balance. Forever Gold members will be entitled to Gold membership benefits in each Benefit Period, unless their Status level is Platinum or Platinum Plus (in which case you will receive the member benefits for your Platinum or Platinum Plus Status level (as applicable) in the relevant Benefit Period).  Forever Gold members are not eligible for Membership Pause. Complimentary Partner memberships are only available once for all Gold members as per Velocity membership Terms and Conditions. Velocity may change Gold membership benefits at its discretion.  Forever Gold is not transferrable to any other member. Forever Gold members will not downgrade below Gold Status. Forever Gold Status will terminate when Velocity membership is terminated by the member or Velocity, including when Velocity becomes aware the member has passed away.