Introducing two new Status levels
From 1 October 2025, Velocity will welcome two new Status levels to the program – Forever Gold and Platinum Plus.
FAQs
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Terms and Conditions
*From 1 October 2025, Forever Gold will be introduced as Velocity’s new Status to recognise long-term loyalty. To be eligible for Forever Gold Status, Velocity members must earn a total of 12,000 Status Credits, with at least 9,000 earned on Virgin Australia marketed flights flown by the member. Status Credits earned through Partner Airline marketed flights, Family Pooling, Flybuys and eligible Velocity Points earning credit cards will not count towards the minimum requirement of Status Credits which must be earned on Virgin Australia marketed flights. Status Credits calculated towards Forever Gold will be counted from 1 February 2013 onwards. Forever Gold members will be entitled to Gold membership benefits in each Benefit Period, unless their Status level is Platinum or Platinum Plus (in which case you will receive the member benefits for your Platinum or Platinum Plus Status level (as applicable) in the relevant Benefit Period). Forever Gold members are not eligible for Membership Pause. Complimentary Partner memberships are only available once for all Gold members as per Velocity membership Terms and Cconditions. Velocity may change Gold membership benefits at their discretion. Forever Gold is not transferrable to any other member. Forever Gold members will not downgrade below Gold Status. Forever Gold Status will terminate when Velocity membership is terminated by the member or Velocity, including when Velocity becomes aware the member has passed away.
^From 1 October 2025, Platinum Plus will be Velocity Frequent Flyer’s highest published Status level. To be eligible to upgrade into Platinum Plus Status, Velocity members must earn a total of 2,000 Status Credits during the previous 365 days, with at least 1,500 earned on Virgin Australia marketed flights flown by the member. Status Credits earned through Partner Airline marketed flights, Family Pooling, Flybuys, eligible Velocity Points earning credit cards and with any other eligible partners will not count towards the minimum requirement of Status Credits to be earned on Virgin Australia marketed flights. Platinum Plus members will be entitled to Platinum membership benefits (excluding Companion Gold) in each Benefit Period and: Highest level of priority and service throughout the travel journey; ability to gift Companion Platinum membership; Utilisation of Complimentary Business Class Upgrades on Virgin Australia Flex and Choice fares; Access to Fly Later; Total Baggage allowance of 5x 32kg per Virgin Australia flight (excluding Lite fares); Access to an Australian based Priority phone service; and access to exclusive events and offers throughout the year, subject to availability.
1. Velocity members earn Base Points calculated using the 'Points per dollar spent on the All-Inclusive Fare' method at a rate of 5 Base Points per dollar spent for bookings made before 2 April 2025 and at a rate of 4 Base Points per dollar spent for bookings made on or after 2 April 2025, when flying with Virgin Australia booked as a Virgin Australia Itinerary. The ‘All Inclusive Fare’ includes base fare, taxes (including GST), fees and carrier charges and excludes seat selection purchase and other extras, such as Economy X, Preferred Seating, Baggage Allowance or Carbon Offset. Members with Silver Status and above receive a Points Bonus on top of the Base Points earned for all fare types except Economy Lite. Silver members receive a 50% Points bonus, Gold and Forever Gold members receive a 75% Points bonus, and Platinum and Platinum Plus members receive a 100% Points Bonus on top of the Base Points earned.
2. Entry to the Virgin Australia Lounge is subject to space availability and the Lounge Terms and Conditions and Lounge Rules.
3. Priority check-in and priority boarding is subject to availability at selected airports. Priority screening is only available at Brisbane, Sydney and Melbourne domestic airports during selected operating hours.
4. Velocity Frequent Flyer Silver, Gold, Forever Gold, Platinum and Platinum Plus Status members receive an additional baggage allowance when flying with Virgin Australia, for more information click here.
5. Available when flying on Virgin Australia Business and Economy Flex fares on domestic flights operated by Virgin Australia. Subject to seat availability. Requests must be made at least 30 mins before scheduled departure of the earlier flight. Additional terms and conditions available here - see 8.6.
6. From 1 October 2025, Platinum Plus members will be eligible to nominate a Companion Platinum member upon attaining Platinum Plus. To nominate a Companion Platinum membership, Platinum Plus members must call the Membership Contact Centre on 13 18 75 within their Benefit Period. The nominated Companion Platinum member will be notified by email once they have been upgraded. Platinum Plus members cannot change the nominated Companion Platinum member once the nominated Companion Platinum member has been upgraded. Companion Platinum membership is valid for 12 months from the date of upgrade. At the nominated Companion Platinum’s Review Date, the membership level will be assessed in accordance with the Velocity membership Terms and Conditions.
7. From 1 October 2025, Platinum Plus members will have an allocation of 4 upgrades per Benefit Period. Available when flying on Virgin Australia Economy Flex and Choice fares on Domestic, Trans-Tasman or International Short Haul flights. Subject to seat availability. Requests must be made at check-in at least 30 mins before, or calling Velocity at least 2 hours before, scheduled departure of the earlier flight. Additional terms and conditions will apply.
8. From 1 October 2025, Fly Later will be available to Platinum Plus members and up to 3 accompanying guests to request when flying on Domestic Virgin Australia marketed and operated flights (excluding Lite fares). Flight departure must be on the same day as the original ticketed domestic Virgin Australia marketed and operated flight purchased. Subject to seat availability. Requests must be made at least 30 mins before scheduled departure of the original ticketed domestic Virgin Australia marketed and operated flight. Additional terms and conditions will apply.
9. From 1 October 2025, Platinum Plus members will be entitled to contact an Australian based Priority Phone Service team which will be available 7 days per week; Monday to Friday from 6am-7pm AEST, and Saturday and Sunday from 7am-6pm AEST.