Frequent Flyer Log In

Why do I need a Velocity membership number and password?

Your Velocity membership number and password are primary membership credentials and the keys to everything your Velocity Frequent Flyer membership is linked to, including when you fly as a Velocity Frequent Flyer with Virgin Australia and our airline partners. Keep them safe and secure.

You can use your Velocity membership number and password to log in to the following Virgin Australia Group systems:

The Velocity Frequent Flyer website
The Virgin Australia website
The Velocity Frequent Flyer App
The Virgin Australia App
Virgin Australia Travel Bank
Virgin Australia manage booking
The Velocity e-Store
The Velocity Reward Store
Velocity Points Booster
Some Velocity Frequent Flyer Partners also require you to log in with your Velocity membership credentials.

Can I log into Velocity with my Email Address

No, you'll need to use your Velocity membership number to log in.

I've forgotten my password and need to reset it

You'll need your first and last name as well as your Velocity number. Once you're sure of those, simply reset your password

I've forgotten my membership number and need to retrieve it

Forgot or misplaced your membership number? It happens, and we've got you! Here are some tips:

Received an email from us lately? Check the top of the email; your membership number is there
Check your physical membership card (if you have one)
Check the Velocity App
If all else fails, retrieve your membership number. You'll need the first and last name and the email address used to sign up for the account.

How do I log-in with a One-Time Passcode (OTP)?

You can log in to your Velocity Frequent Flyer account faster and more securely using a 6-digit OTP sent to your email or mobile on recognised devices or browsers - no membership number or password needed.

For step-by-step instructions, see the User Guide.

Can I still use my password to log in?

Yes. You can still use your password at any time.

On the login screen, select “Log in another way”, then choose “Use your password”.

How is logging in with a One-Time Passcode (OTP) different from multi-factor authentication (MFA)?

Logging in with an OTP is just as secure MFA.

It uses the same security checks, but instead of entering a password, you receive a 6-digit OTP by email or SMS. This makes logging in faster and easier, while keeping your account secure.

You can still use your password if you prefer.

I'm getting an error when I try and log in

This can happen from time to time. Make sure you are using a valid Velocity membership number and password and try again. If you're still having trouble, get in contact with us.

What functionality is provided when I log in?

When you're logged in, all of the perks and info tied to your membership is at your fingertips. With My Velocity you can:

Check your account activity statement
View your Points and Status Credit Balance
View your membership Tier and progress to maintain, upgrade, downgrade etc.
Link to available Velocity Partners
View member only offers
Set up and manage family pooling
Transfer your Velocity Points to family members
Claim missing points
link upcoming Virgin Australia flights to your Velocity membership
Book flights with Virgin Australia to earn Points
Redeem Points on flights with Virgin Australia
Redeem Points with Velocity partners including Myer and the Velocity Reward Store
Earn Points via the Velocity e-Store

I'm part of a Family Pool and want to manage the pool

You've come to the right place.

If you're part of a family pool and your Points and Status Credits are being pooled to a beneficiary, log in with your account to update your pooling options.
If you're the beneficiary of a family pool and you want to remove a member from the family pool, you'll need the account holder that is pooling to you to log in to their account to update.

How secure is My Velocity?

For your security you will be logged out of the secure Velocity Frequent Flyer pages if there has been no activity for 30 minutes. Get in touch with our membership contact centre or check out our handy FAQs if you're having issues.

Can a different account be logged in on the same device or browser?

Yes. Another Velocity member can select “Log in to a different account” and enter their own membership number and password.

Why was I asked to sign in again?

When One-Time Passcode (OTP) login was introduced, members were logged out of their Velocity account and asked to log in again using their membership number and password. During this step, you choose your preferred OTP delivery method (email or SMS). After that, you can log in using an OTP on recognised devices or browsers.

Why am I being asked for a password sometimes?

This usually happens if you’re using a new device or browser, or if your cookies have been cleared.

Once you’ve signed in and verified your account, future logins on that device or browser will use a One-Time Passcode (OTP).

Why did I receive a one-time passcode (OTP) if I didn’t try to log in?

If you receive an OTP that you didn’t request, do not share the code with anyone.

This may happen if you previously logged in on a shared device or browser and someone else attempted to access the site. If you’re unsure why you received the code or wish to report suspicious activity, please contact Velocity Member Support.

How long can I stay signed in and use one-time passcode (OTP) login?

Velocity and Virgin Australia App: You can stay signed in for up to 180 days and use OTP login for up to 90 days after your last logout, before a Velocity number and password are required.

Velocity Website: Sessions last 12 hours, and OTP login can be used for up to 90 days after your last log out, before a Velocity number and password are required.

How do I log in to Virgin Australia Business Flyer and other Virgin Australia Travel Management Portals

Virgin Australia business flyer and Virgin Australia travel management portals may have a different set of credentials as well as a different way to log in. Find out more on the Virgin Australia website.

Frequently Asked Questions