Velocity Program Changes FAQs

General

General FAQs regarding the overall program changes

A: We are implementing the following changes to the Velocity Frequent Flyer Program over the next 12 months:

From 17 October 2024, we will be:

Reducing the lead-in Domestic economy one-way Virgin Australia Reward Seat base fares.

From 18 November 2024, we will be:

Updating the Velocity membership Terms and Conditions.

Introducing a single price point for UpgradeMe Points to Business for Virgin Australia Domestic, Trans-Tasman and Short-Haul International routes.

From 21 January 2025, we will be:

Increasing some of the other Velocity Points prices in the range of Domestic one-way economy Virgin Australia Domestic Reward Seats

Increasing Reward Seat pricing on Virgin Australia Short-haul International routes and on selected fares and routes across our International Airline Partner network.

Increasing the price of the Singapore Airlines Carrier Charges.

From 2 April 2025, we will be:

Reducing the base earn rate of Velocity Points on eligible Virgin Australia marketed and operated flights

Introducing an additional Velocity Points earn opportunity for eligible Velocity Points earning credit card cardholders

Simplifying the way members earn Status Credits on eligible Virgin Australia marketed and operated flights by awarding Status Credits based on fare type and the all inclusive fare (including taxes, fees and carrier charges but excluding seat selection and other extras)

From 1 October 2025, we will be:

Introducing two new Status levels with the introduction of Forever Gold to celebrate and recognise long-term loyalty and Platinum Plus to recognise our most frequent flyers, going above and beyond Platinum

Simplifying the way you earn and maintain Status by removing Eligible Sectors

Reducing the Status Credit earn rate on eligible International Partner Airline flights

Updating Companion Platinum, Companion Gold and Guaranteed Economy Reward Seat benefit eligibility

Throughout 2025, we will also make further changes to the Velocity membership Terms and Conditions to reflect these program changes as they come into effect.
A: We’re continuing to evolve the Velocity Frequent Flyer program by listening to our members on what they want and value most. Our members told us^{^} that they want to be better recognised for flying regularly with Virgin Australia and to be able to fly domestically for even fewer Velocity Points. The changes will balance the program towards our members needs, whilst ensuring Velocity continues to provide our members with great value in the Australian market.

^{^}Velocity Frequent Flyer Monthly Member Pulse Survey, August 2024.
A: A Virgin Australia marketed flight is a flight with a VA flight number e.g. VA901, which may be operated by Virgin Australia or VA9056, which may be operated by a Partner airline. You may book Virgin Australia marketed flights through any Virgin Australia sales channels e.g. virginaustralia.com, the Virgin Australia Guest or Membership Contact Centres or via a Travel Agent.
A: A Virgin Australia marketed and operated flight is a Domestic, Trans-Tasman, or Short haul International flight that is operated by Virgin Australia with a VA flight number (e.g. VA901) or any other airline operating on behalf of Virgin Australia (e.g. Air North or Alliance Airlines). You may book Virgin Australia marketed and operated flights through any Virgin Australia sales channels e.g. virginaustralia.com, the Virgin Australia Guest, Membership Contact Centre or via a Travel Agent.

Points Earn Changes

A: We are changing the number of Velocity Points members earn when flying on eligible Virgin Australia marketed and operated flights.

For bookings made from 2 April 2025, members will earn 4 base Points per $1 spent on eligible Virgin Australia marketed and operated flights on the all inclusive fare i.e., the total fare including taxes, fees and charges, but not inclusive of spend on seat selection and other extras.

For bookings made from 2 April 2025, any member that holds an eligible Velocity Points earning credit card and has earned Velocity Points on that card within the 12 months prior to their travel date, will earn 5 base Velocity Points per $1 spent on eligible Virgin Australia marketed and operated flights.

You can see a list of eligible Velocity Points earning credit cards here.
A: As at 17 October 2024, the eligible Velocity Points Earning Credits Cards (which are subject to change) are:

American Express Velocity Gold Card

American Express Velocity Escape Card

American Express Velocity Platinum Card

American Express Velocity Business Card

Bank of Queensland Signature Velocity Card

Bank of Queensland Specialist Platinum Velocity Card

Westpac Altitude Mastercard Platinum

Westpac Altitude Mastercard Black

Virgin Money Virgin Australia Velocity Flyer Card

Virgin Money Virgin Australia Velocity High Flyer Card
A: For any bookings made from 2 April 2025, you can earn 5 base Points per $1 spent on eligible Virgin Australia marketed and operated flights if you have earned Velocity Points on an eligible Velocity Points earning credit card in the 12 months prior to travel. The Points you will be awarded for will be for the all inclusive fare i.e., the total fare including taxes, fees and charges, but not inclusive of spend on seat selection and other extras.

You will not need to pay for your eligible Virgin Australia marketed and operated flight with your eligible Velocity Points earning credit card in order to earn 5 base Points per $1 spent.

Additionally, even if someone else has booked your eligible Virgin Australia marketed and operated flight, and you have earned on your eligible Velocity Points earning credit card in the 12 months prior to travel, you will still earn 5 base Points per $1 spent.
A: If you have booked prior to 2 April 2025, you will earn 5 base Velocity Points per $1 spent on the all inclusive fare (i.e., the total fare including taxes, fees and charges, but not inclusive of spend on seat selection and other extras) of your eligible Virgin Australia marketed and operated flight regardless of your travel date.
A: From 2 April 2025, if you book an eligible Virgin Australia marketed and operated flight you will earn 4 base Velocity Points per $1 spent on the all inclusive fare (i.e., the total fare including taxes, fees and charges, but not inclusive of spend on Seat selection and other extras).

If you hold and have earned Velocity Points on an eligible Velocity Points earning credit card in the 12 months prior to your flight, you will earn 5 base Points per $1 spent on the all inclusive fare (i.e., the total fare including taxes, fees and charges, but not inclusive of spend on seat selection and other extras) of your eligible Virgin Australia marketed and operated flight.
A: Yes! For bookings after 2 April 2025, if a passenger in your booking holds and has earned Velocity Points on an eligible Velocity Points earning credit card in the 12 months prior to your flight date, they will earn 5 base Points per $1 spent on the all inclusive fare (i.e., the total fare including taxes, fees and charges, but not inclusive of spend on seat selection and other extras) of your eligible Virgin Australia marketed and operated flight.
A. Once your first Velocity Points earning credit card earn transaction is credited to your account (subject to the relevant credit cards terms and conditions but generally approx. 1-month after your first statement period) you can start to earn 5 base Points per $1 spent on eligible Virgin Australia marketed and operated flights that are booked after 2 April 2025, as long as your last earn transaction with that Velocity Points earning credit card is within 12 months prior to your travel date.
A. This depends on the bonus Points promotion itself. Each bonus Points promotion has its own terms and conditions. Please check the terms and conditions for each promotion to see if you're still eligible to receive bonus Points.

Status

A: From 1 October 2025, we are saying goodbye to Eligible Sectors and updating the way members upgrade and maintain Status. Members will only earn Status with Status Credits.

The total Status Credits balance required to upgrade or maintain Silver, Gold and Platinum membership will remain the same as today.

However, there will be a minimum number of Status Credits that must be earned through flying on eligible Virgin Australia marketed flights flown by you. The remaining Status Credits could be earned through Family Pooling (asa beneficiary only) or from our eligible Velocity Partners e.g., eligible Partner Airline marketed flights, Flybuys, or eligible Velocity Points earning credit cards.

Q: What are the new assessment rules to upgrade or maintain Status?

A: The following table illustrates the new rules that will be used to assess Status for Review Dates from 1 October 2025.

Membership Level	Upgrade	Maintain
Silver	250 Status Credits (Total balance) A minimum of 125 Status Credits must be earned on eligible Virgin Australia marketed flights, flown by you. All Status Credits in your balance must be earned within the last 365 days	200 Status Credits (Total balance) A minimum of 100 Status Credits must be earned on eligible Virgin Australia marketed flights, flown by you. All Status Credits in your balance must be earned within your 12-month benefit period
Gold	500 Status Credits (Total balance) A minimum of 250 Status Credits must be earned on eligible Virgin Australia marketed flights, flown by you. All Status Credits in your balance must be earned within the last 365 days	400 Status Credits (Total balance) A minimum of 200 Status Credits must be earned on eligible Virgin Australia marketed flights, flown by you. All Status Credits in your balance must be earned within your 12-month benefit period
Platinum	1,000 Status Credits (Total balance) A minimum of 500 Status Credits must be earned on eligible Virgin Australia marketed flights, flown by you. All Status Credits in your balance must be earned within the last 365 days	800 Status Credits (Total balance) A minimum of 400 Status Credits must be earned on eligible Virgin Australia marketed flights, flown by you. All Status Credits in your balance must be earned within your 12-month benefit period
Platinum Plus (new)	2,000 Status Credits (Total balance) A minimum of 1,500 Status Credits must be earned on eligible Virgin Australia marketed flights, flown by you. All Status Credits in your balance must be earned within the last 365 days	2,000 Status Credits (Total balance) A minimum of 1,500 Status Credits must be earned on eligible Virgin Australia marketed flights, flown by you. All Status Credits in your balance must be earned within your 12-month benefit period
Forever Gold (new)	12,000 Status Credits (Total balance) A minimum of 9,000 Status Credits must be earned on eligible Virgin Australia marketed flights, flown by you. All Status Credits in your balance from 01 February 2013 will be included in the calculation.	N/A

A: In the first half of 2025 we will be providing you with more information on how you can track your progress towards Status for your first Review Date after the new Status maintain and attain assessment rules come into effect on 1 October 2025.

You can still track your progress towards Status under the current assessment rules in My Velocity online or via the Velocity Frequent Flyer App. To download the app click here.
A: No. Status Credits earned via Family Pooling will not count towards the minimum Status Credit requirement to be earned on eligible Virgin Australia marketed flights flown by you. However, they are a great way to help you on your way to your total Status Credit requirement.
A: Forever Gold is our brand-new Status level which celebrates and recognises our members’ long-term loyalty to Virgin Australia. Members who achieve Forever Gold will receive lifetime access to Gold Status benefits.
A: To maintain or upgrade your Status level, your balance must be equal to the total number of Status Credits required to maintain or upgrade. Additionally, there will be a requirement to earn a minimum number of Status Credits on eligible Virgin Australia marketed flights flown by you.

Status Credits earned through Family Pooling (as a beneficiary only), Partner Airline marketed flights, Flybuys, eligible Velocity Points earning credit cards or any other eligible partner can contribute up to 50% of your total Status Credits balance requirement for Silver, Gold, Platinum and 25% of your total Status Credits balance requirement for Platinum Plus and Forever Gold.
A: Prior to 1 October 2025, your Status will continue to be assessed as per the current assessment rules in the Velocity terms and conditions where you are required to earn Status Credits and Eligible Sectors to maintain or upgrade Status. If you have not met the Status maintain assessment requirements, then you will downgrade when you reach your Review Date.
A: For your first Review Date on or after 1 October 2025, your Status will be assessed under the new Status assessment rules where you earn Status with you Status Credits balance only and there is a minimum number of Status Credits required to be earned on eligible Virgin Australia marketed flights flown by you. If you have not met the new Status maintain assessment requirements, then you will downgrade when you reach your Review Date.

Status Credits transferred to a beneficiary through Family Pooling are not earned by the contributor and therefore will not form part of the contributor's Status Credits balance.
A: For eligible Virgin Australia marketed and operated flights booked from 2 April 2025, members will earn 1 Status Credit per $12 spent on Choice, Flex, Group and Business fares, or 1 Status Credit per $24 on Lite fares. Status Credits earned will be based on the all inclusive fare (i.e., the total fare including taxes, fees and charges, but excluding spend on seat selection and other extras) and rounded up to the nearest Status Credit.
A: If you have booked a trip on a Virgin Australia marketed and operated flight prior to 2 April 2025, even if your travel date for that flight is after 2 April 2025, you will earn Status Credits based on the number of miles you fly and the fare type you have booked. Please click here to learn more about the number of Status Credits you will earn.
A: For bookings made from 2 April 2025, you will earn Status Credits under the new rates of 1 Status Credit per $12 spent on Choice, Flex, Group and Business fares, or 1 Status Credit per $24 spent on Lite fares. Status Credits earned will be based on the all inclusive fare (i.e., the total fare including taxes, fees and charges, but excluding spend on seat selection and other extras) and rounded up to the nearest Status Credit. Please click here to learn more about the number of Status Credits you will earn.

Q: What changes are you making to the number of Status Credits that members earn on Airline Partner flights?

A: From 1 October 2025, the number of Status Credits earned when flying with our Airline Partners will reduce. Members travelling from 1 October 2025 will earn at the below rates.

Airline Partner operated flights with a Virgin Australia (VA) flight number flown from 1 October 2025

One-way Miles (zone)	Choice	Plus	Business
1 – 500 (1)	10	15	30
501 – 1,500 (2)	12	25	50
1,501 – 2,500 (3)	20	35	70
2,501 – 3,500 (4)	25	45	90
3,501 – 4,500 (5)	27	50	100
4,501 – 6,000 (6)	30	55	110
6,001 – 7,500 (7)	35	65	130
7,501 – 8,500 (8)	37	70	140
8,501 + (9)	40	80	160

Airline Partner marketed flight with an Airline Partner flight number flown from 1 October 2025

One-way Miles (zone)	Discount Economy	Regular Economy	Flexible Economy	Premium Economy	Business & First
1 – 500 (1)	5	7	15	20	30
501 – 1,500 (2)	7	10	25	35	50
1,501 – 2,500 (3)	10	15	35	50	70
2,501 – 3,500 (4)	13	20	45	65	90
3,501 – 4,500 (5)	15	22	50	75	100
4,501 – 6,000 (6)	18	25	55	80	110
6,001 – 7,500 (7)	20	30	65	95	130
7,501 – 8,500 (8)	22	32	70	105	140
8,501 + (9)	25	35	80	120	160

Partner Airline flight numbers begin with: UA, SQ, NH, AC, QR, FC, VS, EY, HU, HA, SA, GS, JD, HX

If you travel with an Airline Partner prior to 1 October 2025, you will earn Status Credits based on the rates dated up until 30 September 2025. Please click here to review our Airline Partner pages where you will be able to view the Status Credits earn tables for the Airline Partners you are travelling with.

Q: I will travel with an Airline Partner after 1 October 2025, which rates will I earn my Status Credits at?

You will earn Status Credits at the following rates:

Airline Partner operated flights with a Virgin Australia (VA) flight number flown from 1 October 2025

One-way Miles (zone)	Choice	Plus	Business
1 – 500 (1)	10	15	30
501 – 1,500 (2)	12	25	50
1,501 – 2,500 (3)	20	35	70
2,501 – 3,500 (4)	25	45	90
3,501 – 4,500 (5)	27	50	100
4,501 – 6,000 (6)	30	55	110
6,001 – 7,500 (7)	35	65	130
7,501 – 8,500 (8)	37	70	140
8,501 + (9)	40	80	160

Airline Partner marketed flight with an Airline Partner flight number flown from 1 October 2025

One-way Miles (zone)	Discount Economy	Regular Economy	Flexible Economy	Premium Economy	Business & First
1 – 500 (1)	5	7	15	20	30
501 – 1,500 (2)	7	10	25	35	50
1,501 – 2,500 (3)	10	15	35	50	70
2,501 – 3,500 (4)	13	20	45	65	90
3,501 – 4,500 (5)	15	22	50	75	100
4,501 – 6,000 (6)	18	25	55	80	110
6,001 – 7,500 (7)	20	30	65	95	130
7,501 – 8,500 (8)	22	32	70	105	140
8,501 + (9)	25	35	80	120	160

Partner Airline flight numbers begin with: UA, SQ, NH, AC, QR, FC, VS, EY, HU, HA, SA, GS, JD, HX

Forever Gold

A: Forever Gold is our brand-new Status level which celebrates and recognises our members’ long-term loyalty to Virgin Australia. Members who achieve Forever Gold will receive lifetime access to Gold Status benefits.
A: Forever Gold members will enjoy Gold Status benefits (with a few exceptions).

As at 17 October 2024, Gold benefits include:

75% Velocity Points earning bonus on eligible Virgin Australia marketed and operated flights.

Preferential Seating

Virgin Australia Lounge Access

Domestic Priority Check-in

Domestic Priority Boarding

Domestic Priority Baggage

Fly Ahead

Access to participating International Partner Airline Lounges

International Priority Check-in

For the full list of Gold benefits, visit our Gold Status page

Applicable T&Cs apply to the use of Gold benefits.
A: Yes there are a few restrictions to the Gold benefits received as part of Forever Gold as follows:

Since Forever Gold members already receive lifetime access to Gold benefits, they will not be eligible for Membership Pause within Forever Gold.

As per the Velocity membership Terms and Conditions (Complimentary partner membership), Gold members are entitled to only enrol once into one car hire loyalty program and one hotel loyalty program.

The Guaranteed Economy Rewards Seat benefit will no longer be available to Gold members from 1 October 2025, as a result Forever Gold members are not entitled to this benefit.
A: To qualify for Forever Gold, your balance must reach a total of 12,000 Status Credits, calculated from 1 February 2013 onwards, with at least 9,000 earned on eligible Virgin Australia marketed flights flown by you. The remaining Status Credits could be earned through Family Pooling (as a beneficiary only) or our other eligible Velocity Partners e.g., eligible Partner Airline marketed flights, Flybuys, or eligible Velocity Points earning credit cards.

Status Credits transferred to a beneficiary through Family Pooling are not earned by the contributor and therefore will not form part of the contributor's Status Credit balance.
A: Forever Gold will launch on 1 October 2025, and members will be able to track their progress to Forever Gold through ‘My Velocity’ from this date.

If you have achieved Forever Gold, you will receive a welcome email. If you have opted-in to receive a physical card ahead of achieving Forever Gold, you will receive a welcome membership pack.
A: To recognise the loyalty of members over the past decade, Status Credits in your balance since 1 February 2013 will be counted when calculating eligibility for Forever Gold.

Status Credits transferred to a beneficiary through Family Pooling are not earned by the contributor and therefore will not form part of the contributor's Status Credits balance.
A: We picked this date for a practical reason. In February 2013, Virgin Australia made changes to its flight booking system. As a result of those system changes, we can only effectively track your Status Credits from this date (i.e., 1 February 2013).
A: No. As per the Velocity membership Terms and Conditions, once you have terminated your membership, the Status Credits you have earned during your tenure will be forfeited.
A: You will receive the benefits associated with the higher Status level. For example, if you achieve Forever Gold and then qualify for Platinum at a later date, you’ll receive the Platinum benefits instead of the Gold benefits for the applicable Benefit Period.

Platinum Plus

A: On 1 October 2025, we will be launching our new Status level Platinum Plus which recognises our most frequent flyers, going above and beyond Platinum.
A: Platinum Plus members will have access to Platinum benefits (excluding Companion Gold) plus new benefits including:

VIP level recognition, the highest level of recognition within the Velocity Program including;

Access to the exclusive Australian-based VIP Priority phone service

The highest level of priority and service throughout the travel journey, including in the unlikely event of a disruption

The ability to gift Companion Platinum Membership (for each Benefit Period while in Platinum Plus)

Four complimentary Business Upgrades that can be used on both Flex and Choice fares.

’Fly Later’, a new published VIP benefit, enabling you to move your eligible Domestic flight to a later available service on the same day

Additional baggage allowance so the total baggage allowance will be 5x 32kg per Virgin Australia flight (excluding Lite fares)

Additional Platinum Plus benefits will be announced prior to launch next year.

Applicable T&Cs apply to the use of Platinum Plus benefits.
A: To qualify for Platinum Plus, your balance must reach a total of 2,000 Status Credits, with at least 1,500 Status Credits earned on eligible Virgin Australia marketed flights flown by you. If you are looking to upgrade into Platinum Plus, these Status Credits in your balance must be earned in a 12 month rolling period, and if you are looking to maintain Plainum Plus, these Status Credits in your balance must be earned in your Benefit Period. The 500 Status Credits that are not required to be earned on eligible Virgin Australia marketed flights could be earned through Family Pooling (as a beneficiary only) or from our other eligible Velocity Partners e.g., eligible Partner Airline marketed flights, Flybuys or eligible Velocity Points earning credit cards.

Status Credits transferred to a beneficiary throguh Family Pooling are not earned by the contributor and therefore will not form part of the contributor's Status Credits balance.
A: Platinum Plus will launch on 1 October 2025, and you will be able to track your progress through ‘My Velocity’ from this date.

If you achieve Platinum Plus, we will send you a welcome email. Members opted-in to receive physical cards ahead of achieving Platinum Plus will receive a welcome pack.
A: Fly Later is a benefit available to our Platinum Plus members enabling them to “Fly Later” on a later domestic Virgin Australia marketed and operated flight (excluding Economy Lite fares), on the same day and same route as per the original domestic booked flight. Subject to availability.

Platinum Plus members can request that they and up to 3 accompanying guests on the same booking, be carried on a later flight provided the request is made at least 30 minutes prior to the time of departure of the original domestic Virgin Australia marketed and operated flight.

Changes to Virgin Australia Reward Seats

A: From 17 October 2024, we will be reducing the lead-in base fare Velocity Points prices required to redeem for Domestic one-way economy Virgin Australia Reward Seats, starting from 5,900 Points (additional taxes, fees, carrier charges and T&Cs apply).

From 21 January 2025, we will be increasing some of the other Velocity Points prices in the range of Domestic one-way economy Virgin Australia Reward Seats as well as the Points price for one-way Short Haul International Virgin Australia Reward Seats.

Airline Partner Reward Seat pricing changes

A: We haven’t made any significant changes to Airline Partner Reward Seat Point prices since June 2016, so we are updating the prices to reflect changes in market conditions since then.
A: Any bookings made prior to 21 January 2025 will be priced at the Point prices in the Reward Seat Points pricing tables dated up until 20 January 2025. Please see here for more information on Reward Seat pricing.
A: If you change your Airline Partner Reward Seat booking after 21 January 2025, you will be charged for your new flight under the new Reward Seat Points pricing tables. Please see here for more information on Reward Seat pricing.
A: Any bookings made on or after 21 January 2025 will be priced at the new Airline Partner Reward Seat pricing. Please see here for more information on Reward Seat pricing.
A: Any bookings made prior to 21 January 2025 will be charged the applicable Singapore Airlines Carrier Charge fee in the table dated up until 20 January 2025. Please see here for more information on Carrier Charges.
A: If you change your Singapore Airline Reward Seat after 21 January 2025, you will be charged the applicable new Singapore Airlines Carrier Charge fee in the table dated from 21 January 2025. Please see here for more information on Carrier Charges.
A: Any Singapore Airline Reward Seat bookings made on or after 21 January 2025 will be charged the applicable new Singapore Airlines Carrier Charge fee in the table dated from 21 January 2025. Please see here for more information on Carrier Charges.

UpgradeMe Points

A: From 18 November 2024, the different pricing for Choice and Flex Fares using the UpgradeMe Points product will be removed and transition to a single points price. The minimum Points required to upgrade on an eligible fare (excluding Economy Lite fares) will increase; upgrade requests will now start from 10,000 Velocity Points for Virgin Australia Domestic routes and 8,000 Velocity Points for Virgin Australia Trans-Tasman and Short-Haul International routes

For the full UpgradeMe Points Terms & Conditions click here.
A: The final Points price redeemed will reflect the published price at the time when the request was made (even if the request is waitlisted) rather than when the members upgrade request is accepted. For example, if a request is made prior to 18 November 2024, for a flight that is scheduled to be flown on or after 18 November 2024, the lower price will still apply. UpgradeMe Points requests are subject to Business Class availability and standard UpgradeMe Points Terms and Conditions, which are available here.
A: If you voluntarily change or cancel a confirmed UpgradeMe Points upgrade more than 24 hours before a flight's scheduled departure, a change or cancellation fee of $35 or 4,500 Points per person per booking will apply (waived for Platinum members).

However, you will not need to pay the difference between the UpgradeMe Points price you paid at the time of the original UpgradeMe request upgrade and the UpgradeMe Points price published on the date of the flight change. UpgradeMe changes and cancellations are also subject to the fare conditions of the originally purchased fare and availability.

If you voluntarily cancel or change a confirmed UpgradeMe Points upgrade less than 24 hours before a flight’s scheduled departure, or fail to board a flight, you’ll forfeit the Points used to redeem the UpgradeMe Points upgrade.

For the full UpgradeMe Points Terms & Conditions click here.

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