Shangri-La Hotels & Resorts

Terms and conditions

Shangri-La Circle: Velocity Points are earned on Qualifying Stays under a Qualifying Room Rate at Shangri-La hotel & Resort, Kerry Hotel, JEN Hotels or Traders Hotel published on www.shangri-la.com. Your stay must be booked directly at https://www.shangri-la.com/corporate/shangrilacircle/ or by contacting the group Worldwide Reservations Centre. Velocity membership card must be presented or the membership number must be provided upon check-in for Points to be awarded. Velocity membership card details must match the name on the reservation in order for Velocity Points to be credited. Only one member may earn per room booking. If a member reserves multiple rooms, only the non-discounted or corporate rate on the room that the member has physically occupied will be eligible to earn Velocity Points. Velocity Points will be credited to the Member’s Velocity membership account when the preference to earn Velocity Points is selected prior to check-out, and once made, the final selection cannot be amended. Please allow 4-6 weeks for Points to be credited to your account. After such time should Points still not be awarded, contact the hotel with your receipt. Points are not earned on discounted or corporate rates. For more details on earning Velocity Points with Shangri-La please view terms and conditions. Velocity Member Terms and Conditions apply.

Shangri-La Circle:  Shangri-La Circle members can transfer their Shangri-La Circle Points to their Velocity Account. Transfer rate: 1 Shangri-La Circle Point is equivalent to 1 Velocity Point. A minimum transfer amount of 1,000 Shangri-La Circle Points, with subsequent 500 point increments, applies. Please allow 4-6 weeks for the Points to be allocated to your Velocity Account. For full Shangri-La Circle terms and conditions visit Shangri-La Circle terms and conditions. To redeem Shangri-La Circle Points for Velocity Points, individuals must be both a Shangri-La Circle account holder and a Velocity Frequent Flyer member. The earning and redemption of Shangri-La Circle Points is subject to Shangri-La Circle terms and conditions. After your Shangri-La Circle Points are converted into Velocity Points, these Points are subject to the Velocity Frequent Flyer general terms and conditions.


The below General Terms and Conditions apply unless specified in the individual partner terms and conditions above.  

A Qualifying Stay is one or more consecutive nights at the same hotel, whether you check in or out more than once, at the hotel’s Qualifying Room Rates (generally the standard rate, not a discounted or group rate). Qualifying Room Rates generally do not include promotional rates, wholesale packages, conference rates and group tour rates, employee discount rates, rates booked through third party web sites offering discounted 'distressed' inventory or 'last minute' accommodation deals, Member benefits discount rate and award or discount certificates, free or complimentary hotel stays, special rates offered through travel agencies, special rates offered to airline crew, airline employees, travel agent employees, Hotel employees or other industry discount rates. All hotel stays are governed by the individual hotels’ terms and conditions; please refer to the individual hotels’ website for full terms and conditions. Check the Velocity Member Terms and Conditions for details about earning Velocity Points with hotel partners. Please allow 2-8 weeks for Points to be allocated to your Velocity Account. Please ensure the name on the Velocity Account provided matches the name under which the hotel booking is made in order to earn Points for your stay.