7-Eleven

The My 7-Eleven app offers exclusive deals, rewards and the fuel price lock. It is available for download via the Apple and Google Play stores.

To earn Velocity Points using the My 7-Eleven app you must link your Velocity membership in the ‘Settings’ tab of the My 7-Eleven app. Once you have linked your Velocity account successfully you can scan your linked ‘My Card’ within the My 7-Eleven app to earn Velocity Points on eligible purchases.

Please ensure you have the latest operating system on your iPhone or android device and try downloading again.

Make sure you are running the latest version of the app to access Velocity Frequent Flyer’s functionality.  Update My 7-Eleven app in the Apple App Store (iOS) or the Google Play store (Android) if required.

Within the My 7-Eleven app go to Settings>Contact us and please detail the issue and include a copy of your error if possible so 7-Eleven can assist in resolving the issue.

Once you have completed the steps to link your accounts, you will receive an email confirmation from 7-Eleven. You can also check the accounts have been linked within the My 7-Eleven app by following the steps below:

• In the My 7-Eleven app menu, tap on ‘Settings’ and check that Velocity Frequent Flyer says “Linked”.

OR

• In the My 7-Eleven app, tap on ‘My Card’ and check if “Velocity Frequent Flyer Linked” is visible in the top left corner

Once you have de-linked your Velocity Frequent Flyer account, you can still earn Velocity Points by scanning your My Velocity Digital Card or by swiping your Velocity membership card; but will no longer receive access to My 7-Eleven exclusive offers and/or 7th Visit Loyalty Rewards without using the My 7-Eleven app.  To de-link your accounts:

• In the My 7-Eleven app menu, tap on ‘Settings’ and open the Velocity Frequent Flyer page.
• Tap on De-link Velocity & My 7-Eleven.
• Once de-linked you will receive an email from 7-Eleven to confirm your Velocity Frequent Flyer account has been de-linked from your My 7-Eleven account.

Yes, you can!  Velocity Frequent Flyer membership is free for eligible customers. For full eligibility please read Velocity Frequent Flyer’s full terms and conditions . To sign up to Velocity Frequent Flyer in the My 7-Eleven app:

• In the My 7-Eleven app menu, tap on ‘Settings’ and open the Velocity Frequent Flyer page.
• Tap on ‘Join now’.

You will be redirected to the Velocity Frequent Flyer join form where you will be asked for personal information such as Name, date of birth, address, contact Number and email address. Complete the join form, read and accept the Velocity Frequent Flyer privacy policy and terms and conditions. 

When you have completed the Velocity Frequent Flyer join form you will receive your Velocity Frequent Flyer membership number on screen and via email immediately.

Once you have received your Velocity Frequent Flyer membership number, return to the My 7-Eleven app and link your account via the Velocity Frequent Flyer page which can be accessed via the ‘Settings’ menu.

You can only earn Velocity Points on a single linked My 7-Eleven account. Once your Velocity Frequent Flyer account and My 7-Eleven account are linked you cannot link that Velocity Frequent Flyer account to a secondary My 7-Eleven account.

No, you don’t. Your My 7-Eleven account will be linked simply by using your Velocity Frequent Flyer membership number. However, the name on the Velocity membership and the My 7-Eleven membership must be the same.

Your name and Velocity membership number will be shared with 7-Eleven to verify and link your accounts and to allocate Points to your Velocity membership account.  You can learn more about how Velocity handles your personal information by reviewing Velocity’s Privacy Policy and about how 7 Eleven handles your personal information by reviewing 7-Eleven’s Privacy Policy. Once the accounts have been linked you will need to scan your ‘My Card’ in the 7-Eleven app when making an eligible purchase at 7-Eleven to earn Velocity Points on your purchase.

Visit 7eleven.com.au/store-locator and simply enter your postcode or suburb to find your nearest 7-Eleven store.

Velocity Points are earned with any purchase of premium or regular grade fuel and any eligible purchase in-store including food, drink and more. It’s easy! All you have to do is:

• Link your My 7-Eleven and Velocity Frequent Flyer accounts and remember to scan your ‘MyCard’ in the My 7-Eleven app at the checkout,

Or

• You may also swipe your Velocity membership card or scan your My Velocity Digital Card at the check out to earn Velocity Points.

At 7-Eleven you will earn:

• 2 Points per litre on premium fuel (Extra 95, 98 Supreme+)
• 1 Point per litre on standard fuel (Special Unleaded 91, Special E10, Special Diesel, LPG)
• 2 Points per $1 spent on food, drinks and more (Exclusions apply, see full terms and conditions for details).

For full Terms and Conditions visit 7eleven.com.au/velocity

Velocity Points can be earned on eligible purchases at 7-Eleven. You cannot earn Velocity Points on the following product categories at 7-Eleven:

• tobacco and tobacco related products (including but not limited to lighters);
• mobile prepaid/recharge phone and sim cards;
• parcel delivery and collect services including ParcelMate parcels and related services;
• gift cards;
• travel cards;
• MoneyGram;
• Vouchers;
• Trailer, lawn mower and car hire;
• Coin operated car vacuum;
• prepaid tickets: transport tickets (Myki, Opal, Go Card);
• and any other products which are not legally eligible for Velocity Points as prohibited by Law and other products and services as notified to members from time to time.

Velocity Points cannot be earned on transactions paid with fuel vouchers/cards, any fleet cards, vouchers or Motorpass and any other excluded payment methods as updated from time to time.

For Full Terms and Conditions visit 7eleven.com.au/velocity

Yes, you can also swipe your physical Velocity membership card, or scan your My Velocity Digital Card at the check out to earn Velocity Points.

As a Velocity member, you currently cannot redeem your Velocity Points at 7-Eleven. However, you can redeem your Velocity Points via a range of options listed on the Velocity website. These include flights, holidays, travel and hundreds of products via the Velocity Rewards Store. 

For more information on how to redeem your Velocity Points visit the Redeem Velocity Points page

From time to time Velocity and 7-Eleven may have promotions and special offers available. Current offers can be found here.

However, Velocity email most of its promotions to our members opted in for these communications – including fare sales and exclusive member offers. These offers can also be viewed in the Velocity Frequent Flyer app. To ensure we have the correct contact details for you, please log in to your My Velocity account with your membership number and password and check the My Preferences section.

You will receive your Velocity Points in your account within 24 hours.

You betcha!  Your My 7-Eleven app experience will be exactly the same with the same special offers and promotions you would normally receive, you’ll just be earning Velocity Points as well!

No way!  The sky is the limit, so keep scanning your ‘My Card’ in the My 7-Eleven app to earn Velocity Points on eligible purchases.

That’s not ideal. You must scan your linked My 7-Eleven app or scan/swipe your My Velocity Digital card/physical Velocity membership card at the time of the transaction to earn Velocity Points.

You can’t reallocate Velocity Points to another Velocity membership account after you have completed a transaction. However, Family Points Transfer or Family Pooling allows Velocity members to move Velocity Points from one family members account to another.

Pending your Velocity Points balance amount, four transfers (between 5,000 and 125,000 Velocity Points) can be made per year to an eligible family member. Velocity Points transfers are easy and free to do online (a fee applies if you transfer through the Membership Contact Centre). 

Simply log in to your My Velocity account, click the ‘Link & Transfer’ button in the top navigation, and select ‘Family Points Transfer' from the dropdown. Ensure your transfer is to an eligible family member (as stated in the Velocity membership Terms and Conditions) and is between 5,000 and 125,000 Velocity Points.

Family members can also pool their Velocity Points, or Velocity Points and Status Credits, in to one Velocity account with Velocity’s Family Pooling benefit. Find out more about Family Pooling.

For full terms and conditions on earning Velocity Points at 7-Eleven visit www.7eleven.com.au/velocity

Yes you can. Simply download the My 7-Eleven app and link your Velocity account or you can use the Velocity Frequent Flyer or Virgin Australia app to access your My Velocity Digital Card. Either can be scanned during your transactions at 7-Eleven to earn Velocity Points on eligible purchases.

If you reside in New South Wales, Victoria or Queensland don’t worry, the option to scan your My Velocity Digital Card will be available soon!

You can make four transfers per year to an eligible family member. Velocity Points transfers are easy and free to do online (a fee applies if you transfer through the Membership Contact Centre).

Simply log in to your My Velocity Account and click on the ‘Transfer Points - Family' button on the left hand side of your screen. Ensure your transfer is to an eligible family member (as stated in the Terms and Conditions) and is between 5,000 Points and 125,000 Velocity Points.

Family members can also pool their Velocity Points, or Velocity Points and Status Credits in to one Velocity Account with Velocity’s Family Pooling benefit. Find out more about Family Pooling.

You can view and update your My Velocity account information including your communication preferences online. Simply log in with your Velocity membership number and password.

An individual is entitled to have only one Velocity account. If this has occurred please contact the Member Contact Centre and they will be able to assist with this issue.

No, you will not earn Velocity Points on refunded transactions.

Do you have an email from Velocity in your inbox? If so, you can find your membership details at the top of the email.

Otherwise, if you know the email address, First Name and Last Name registered on your Velocity account, and have set up your security question, you can recover your Velocity membership number via the Velocity website. Your Velocity membership number will then be emailed to the address registered on your Velocity account.

Alternatively call the Membership Contact Centre on 13 18 75 who can further assist you.

To join Velocity for free simply fill out the join form at https://join.velocityfrequentflyer.com/7-eleven

There are a number of exciting destinations that your Velocity Points could take you.  Please visit the How to use Points for flights page to learn more about how you can redeem your Velocity Points to book a flight.

No.

Your Velocity Points will expire 24 months after the last date you earned or redeemed Velocity Points, transferred Points to or from your Velocity account using your Singapore Airlines Krisflyer account, or bought Velocity Points using Points Booster. When calculating your Velocity Points expiry date, we disregard any Velocity Points you earn in a Family Pool as a beneficiary account member, Velocity Points transferred to or from your Family Members, and earning of Status Credits. This activity won’t stop your Velocity Points expiring.