Terms and Conditions

ꭥ Depending on your level of cover. Policy T&Cs, limits, exclusions and waiting periods apply. Sub-limits and excess may apply. Extra care limit may apply (where applicable). For Pet Protect Pet Insurance, you can claim up to 70% of eligible vet costs. For, Pet Plus Pet Insurance, you can claim up to 80% of vet costs. For Pet Max Pet Insurance, you can claim up to 90% of eligible vet costs.

¥ Any vet, other than yourself, who is licensed in and currently registered in Australia (with the exception of a vet, other than yourself, who is licensed in and currently registered in New Zealand for the purposes of the Travelling in New Zealand additional benefits). See PDS for more information.

# Eligible Medibank and ahm health members who wish to activate this discount must provide accurate membership details: (a) at point of purchase for the discount to apply; or (b) prior to renewal for the discount to apply at renewal.

> Medibank pet Insurance policyholders get a 5% discount that applies to their second and subsequent Medibank Pet Insurance policies only, based on the order that the pet details are entered when you obtain a quote, or the order that policies are purchased (if purchases separately) (“Discount”). Discount is applied to your premium at the time of purchasing a second or subsequent policy for an additional pet, when purchased in the same transaction (or at the same time). For existing policyholders that wish to insure an additional pet, please call Medibank Pet on 1300 980 601 for the Discount to apply. Application and order of the Discount is reallocated across remaining policies upon a policy cancellation, where there are two (2) or more active policies. Should a policy(s) be cancelled resulting in only one (1) active policy, the multi-pet discount will cease to apply to any applicable policy(s) on the next renewal. Discount may be used in conjunction with other offers, unless otherwise specified. Medibank Pet Insurance and is subject to the Medibank pet Insurance terms and conditions (Refer to the Product Disclosure Statement).

*Medibank Pet Offer T&Cs:

Offer starts 12.01am AEDT 04 December 2024 and ends 11.59pm AEDT 06 March 2025 (Offer Period). Available to Medibank Pet Insurance customers who are a current member of the Velocity Frequent Flyer program (Velocity Member). Offer not valid for Velocity Members’ existing Medibank Pet Insurance Policies, or new Medibank Pet Insurance Policies for pets who have been covered by a Medibank Pet Insurance Policy in the last 12 months. Velocity Points only awarded for a maximum of 2 new, eligible Medibank Pet Insurance policies purchased during the Offer Period, per Velocity Member. Must own an eligible cat or dog and provide evidence to the insurer PetSure (Australia) Pty Ltd of pet ownership if requested. Must use promo code VELOCITYPET and enter their valid Velocity Member number at the time of taking out the policy during the Offer Period.

Velocity Members must hold the same eligible Medibank Pet Insurance policy for 90 continuous days from the policy purchase date and the policy must be active, not suspended or in arrears for the first allotment of Velocity Points to be awarded. Velocity Member must continue to hold the same eligible Medibank Pet Insurance policy for 11 months from the policy purchase date, and the policy must be active, not suspended or in arrears for the second allotment of Velocity Points to be awarded. Velocity membership, Points and redemption are subject to the Velocity Member Terms and Conditions, as amended from time to time. Offer subject to the terms and conditions of the Medibank Pet Insurance policy. 

If the eligibility criteria is met, Velocity Points will be issued based on the Medibank Pet Insurance cover level purchased during the Offer Period listed as follows:

First allotment of Points:

• 10,000 Points for Medibank Pet Protect Pet Insurance
• 10,000 Points for Medibank Pet Plus Pet Insurance
• 10,000 Points for Medibank Pet Max Pet Insurance

Second allotment of Points:

• 5,000 Points for Medibank Pet Protect Pet Insurance
• 5,000 Points for Medibank Pet Plus Pet Insurance
• 5,000 Points for Medibank Pet Max Pet Insurance

Please allow an additional 10 business days after the 90-day holding period, and after the 11-month holding period, for Velocity Points to be awarded. Not valid with any other pet insurance offer (including but not limited to the Medibank and ahm employee discounts), except for the following:

• Velocity Members who take out 2 or more Medibank Pet Insurance policies are eligible for a 5% discount on the premium for their second policy and each subsequent policy (see full terms and conditions below for the multi-pet discount). Velocity Points only awarded on the first 2 pet insurance policies purchased during the Offer Period, per Velocity Member.
• Velocity Members who currently hold a Medibank or ahm Health Insurance Policy are eligible for a 10% discount on Medibank Pet Insurance premiums. Those Medibank and ahm health members (who are also Velocity Members) who wish to activate this discount must provide accurate Medibank membership details: (a) at point of purchase fir the discount to apply; or (b) prior to renewal for the discount to apply at renewal.

Medibank Pet Insurance reserves the right to withdraw, vary or extend this Offer at any time, without notice.

Medibank Pet Insurance policies entered into for the first time prior to 30 August 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by PetSure’s Authorised Representative (AR) Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank) and Velocity Frequent Flyer Pty Ltd ABN 60 601 408 824, AR 1239355 (Velocity). Medibank Pet Insurance policies entered into for the first time on or after 30 August 2023, and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Medibank, and Velocity. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at medibank.com.au/pet-insurance.