Getting in contact
You can either call us or live chat with us. Live chat is only available to members who are logged in.
If you are calling about Multi-factor Authentication, or to access your account - you can call us 7 days a week from 8am until 8pm AEDT.
Membership Enquiries
0800 - 2000 AEDT Monday to Friday
Flight Redemptions
0730 - 2230 AEDT 7 days a week
Membership feedback form
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Keep your feed up to speed
Follow Velocity Frequent Flyer on Facebook for the latest program updates, Points tips, travel inspiration and more.
We love seeing how you earn and use Points. Tag your photos with #velocityfrequentflyer for your chance to be featured on our channels!
Want to work with us? Follow us to stay up to date with the latest job opportunities within the Velocity Frequent Flyer team.
Couldn't find what you needed? For help and support related to Virgin Australia enquiries, head to the Virgin Australia help centre.