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Popular frequently asked questions and more

How do I qualify for Silver, Gold or Platinum membership?

To upgrade your membership level, you need to earn a certain number of Status Credits and have flown a certain number of Eligible Sectors. Status Credits can be earned each time you fly with Virgin Australia and our airline partners.

An Eligible Sector is any direct non-stop flight that begins with a VA flight number and does not include Reward Seats.

·       To achieve Silver status, you need to earn 250 Status Credits and fly at least 2 Eligible Sectors.

·       To achieve Gold status, you need to earn 500 Status Credits and fly at least 4 Eligible Sectors.

·       To achieve Platinum status, you need to earn 1,000 Status Credits and fly at least 8 Eligible Sectors.

Velocity will assess your Status Credit balance daily for a potential upgrade. Your Status Credit balance is calculated based on the amount of Status Credits earned in the previous 365 days. Once you have achieved a membership level, you have 365 days to earn the required number of Status Credits to maintain that level.

Click here to learn more about the benefits you will receive as a Silver, Gold or Platinum member.

View more articles: Status and benefits


What do you need help with?

Account Maintenance View more
Status and benefits View more
Earning Points View more
Redeeming Points View more
Membership View more
Bookings and Check-in View more
Upgrades View more
Other View more
Virgin Australia Flight Promotions, Special Offers and Competitions View more

Manage your account, anywhere, anytime.

Use your Velocity membership number and password to log in to My Velocity. Download the My Velocity app to access account information, special offers, your digital membership card and more.

  • Velocity app

    View your latest Account Activity and Offers. Shop the Velocity e-Store or set a trip goal.

    Velocity app

    View your latest Account Activity and Offers. Shop the Velocity e-Store or set a trip goal.

  • Membership Card

    Access your membership card via the Velocity app or add it to your wallet directly.

    Membership Card

    Access your membership card via the Velocity app or add it to your wallet directly.

  • My Velocity

    View your activity statement, claim missing Points, family benefits and more in My Velocity

    My Velocity

    View your activity statement, claim missing Points, family benefits and more in My Velocity


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Getting in contact

You can either call us or live chat with us. Live chat is only available to members who are logged in.

If you are calling about Multi-factor Authentication, or to access your account - you can call us 7 days a week from 8am until 8pm AEDT.

Australia
13 18 75
New Zealand
0800 230 875
Other international locations
+61 2 8667 5924
Membership Contact Centre operating hours:

Membership Enquiries

0800 - 2000 AEDT Monday to Friday

Flight Redemptions

0730 - 2230 AEDT 7 days a week

 

Membership feedback form

We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.

Learn more about Family benefits

Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!

Learn how to use your Velocity Points

From Reward Seats in the air with Virgin Australia and our Airline partners, to products on the ground with our retail partners, you can use your Velocity Points on a wide range of rewards.

Keep your feed up to speed

  • Follow Velocity Frequent Flyer on Facebook for the latest program updates, Points tips, travel inspiration and more.

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  • Want to work with us? Follow us to stay up to date with the latest job opportunities within the Velocity Frequent Flyer team.

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I need help with a Virgin Australia enquiry

Couldn't find what you needed? For help and support related to Virgin Australia enquiries, head to the Virgin Australia help centre.